FAQS
How do I shop RICH?
There are several ways to browse RICH STUDIOS. You may explore our weekly homepage features or visit our navigation bar found at the top of every page. Simply roll your cursor over the relevant section to open a drop-down menu, and then click on the links to visit categories, such as tops or shoes. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for. If you are looking for a specific item, our search box is located on the upper right hand corner of our page. You may search for products by name, color, category or style. When you have made your selection, select a size and an availability message will appear to indicate the delivery of your item.
What is your shipping Procedures?
Because 50% of the products on our website are made to order, please allow 2-7 business days for shipping or handling for your order.
Can I get products the day of?
Depending on what product you refer to, it may not be possible unless it is already made 1of1 item or your size already made.
Do you do meetups?
Depending on the radius. Anywhere from 5-15miles, anything more will be shipped.
Can I cancel or change my order?
Preorders and Backorders (except personalized or made-to-order) that have not yet shipped can be cancelled by contacting 5163669225 or via email at designsbyrichstudios@gmail.com, as soon as possible. Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives. Made to order items and personalized items are considered final sale and cannot be returned to byrichstudios.com for a refund. Once a Made to Order has been confirmed, it cannot be cancelled.
Missing Packages?
We are not responsible for any damaged, lost, or
stolen shipments. Any claims must be made
between buyer and carrier.
What are the benefits of having an account with RICH STUDIOS?
(1) store multiple shipping and billing addresses to expedite your checkout;
(2) save the contents of your shopping bag for later;
(3) easily access your current order details and history;
(4) save credit card information to expedite checkout;
(5) manage your saved items;
(6) discover recommended items.
RETURNS?
All sales are final once you receive item.
Please fill free to email us with details on what you want done or dming us on Instagram @rich.studios1
FOR ANY FURTHER QUESTION NOT ASKED ON THE LIST PLEASE FILL FREE TO EMAIL US !!